The relevance and success of the Offshore Development Center (ODC) has become the de-facto business model for the IT economy. This is apparent from the phenomenal growth rate of ODC’s which makes it a definite business proposition. At service provider’s end these teams are reserved exclusively for client’s projects and are exclusively trained to work in the client’s domain and technology area. Further, a relationship / process manual are compiled that reflects the standards, workflow, processes, methodologies and the escalation procedures which are to be adapted for the client’s ODC.
Enhancing Customer Relationships via Technology Solutions.